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Is your current machine only mono or is it colour too? If you don't currently have a machine, what is the need, just a printer or an MFP ?
Is the current machine an A4 model or A3 size ? If you don't currently have a machine, what is the need?
Do you know what your monthly volume of printing and copy work is, +/- how many pages ?
Where exactly should the installation and setup be done ?
Is there an existing network with Internet to which the machine will be connected ?
How many users/workstations need to be set up to be able to print and scan ?
Do you guys still use the fax function at all ?
Has your contract(s) on the existing machine(s) already expired or does it still need to be redeemed?
Are you interested in renting or buying the machine(s)?
If you're going to hire the machine, what term are you looking at ? We normally quote for a 36 month and 60-month option.
If our quote is favourable and accepted, when do you want the new machine installed and set up ?
Any additional notes?